At Simpyy, we want to get your new glasses to you as quickly and safely as possible! This policy outlines the shipping options and timelines you can expect when placing an order on our website.
Processing Time:
Please allow 1-2 business days for your order to be processed and prepared for shipment. This may take slightly longer during peak seasons.
You will receive a confirmation email with a tracking number once your order ships.
Shipping Methods:
We offer several shipping methods to meet your needs:
Standard Shipping: This is our most economical option and typically takes 7-10 business days for delivery.
Expedited Shipping: This option is faster than standard shipping and typically takes 3-5 business days for delivery.
Shipping Costs:
Shipping costs are calculated based on your order total and the chosen shipping method. You can see the estimated shipping cost during checkout before you place your order.
International Shipping:
We currently ship to US.
International shipping rates and estimated delivery times will vary depending on your location. These costs will be displayed at checkout.
Please note that you may be responsible for any import duties or taxes levied by your country’s customs office.
Tracking Your Order:
You will receive a shipping confirmation email with a tracking number once your order ships. You can use this number to track the progress of your delivery on the carrier’s website.
Order Changes & Cancellations:
We strive to process orders quickly. If you need to make a change to your order or cancel it altogether, please contact us as soon as possible at email. We will do our best to accommodate your request, but we cannot guarantee changes once your order has been shipped.
Lost or Damaged Packages:
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to locate your package or issue a replacement.
Disclaimer:
We are not responsible for delays caused by factors outside of our control, such as weather, customs clearance, or carrier delays.
Thank you for your understanding!